The Source Matters™️ Shipping Policy:

1. FREE SHIPPING -- Global Missions Gift Boxes Ship for FREE (*to all 48 contiguous United States).  Shipping is included in the purchase price of $80!  This includes one-time Global Missions Gift Boxes, Global Missions Subscription Orders, and Global Missions Gift Boxes sent as Corporate / Bulk Gifting! Economy Shipping is typically 5-8 days. 

2. FLAT RATE of $9.00 -- Food items, Supplements & Handicrafts from Zambia -- Ship for a flat rate of $9.00 per order! Economy Shipping is typically 5-8 days. 

3. STANDARD RATE -- Stoneware, Bulk Honey, & Honey Drums -- For these products, our standard shipping rate is calculated at Checkout.  It is an additional charge, based on the zone, and total weight of your order. Economy Shipping is typically 5-8 days.

Notes about Standard Shipping:

  • Delivery within 5-7 business days (domestic)
  • Expedited Shipping: Delivery within 2-3 business days (domestic) 
  • International expedited shipping available with varying delivery times
  • Shipping costs are calculated based on the following factors:
    • Order weight
    • Shipping method
    • Destination address

Bulk Honey Cases (each with 12 jars of honey) weigh approximately 15 pounds per case.  Your shipping costs will depend upon your zone and the number of cases that you purchase.

Honey Drums, although heavy, are a great value!  These drum are 660 pounds each or 300 kg (These ship LTL -- Please call or email us for your specific estimate.  Once you approve the shipping rate, we will send you a direct link to your shopping cart to finalize your purchase.  One drum typically ships for $225 to destinations in the Eastern United States. Pallets of four drums, ship wrapped securely and palletized for a cost of approximately $425.) 

You can view the exact shipping cost during checkout before finalizing your order.

You can also email us with your questions: support@thesourcematters.com

4. PROCESSING TIME: We strive to process and ship orders promptly. Most orders are processed within 1-2 business days.  However, during peak seasons or special promotions, processing times may be slightly longer.

5. TRACKING YOUR ORDER: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress through the carrier’s tracking portal.

6. RESTRICTIONS: Some items may have specific shipping restrictions due to their size, weight, or content. These restrictions will be clearly indicated on the product page.

7. INTERNATIONAL FEES: For international orders, additional customs fees, taxes, and duties may apply. These charges are the responsibility of the recipient and are not included in the order total. Please check with your local customs office for more information.

8. LOST or DAMAGED PACKAGES: While we take every precaution to ensure safe delivery, occasionally packages may be lost or damaged during transit. If this happens, please contact our customer support team, and we will assist you in resolving the issue. Email us at: support@thesourcematters.com

9. RETURNS & REFUNDS: For information on returns and refunds related to shipping, please refer to our Returns Policy.